If you’re a first-time wearer, it can take some time to get used to the hearing aids. How quickly you will adjust often depends on how frequently you wear them.

We recommend that you start wearing your hearing aids 1 to 2 hours per day in a relatively quiet environment. After a few days, you can start to expose yourself to more sounds and noises and increase the wearing time week by week.

In the beginning (first 4 weeks) you might notice an increase in the noise levels around you. Background noise and unfamiliar sounds may seem too loud. This will improve over time the more you wear the hearing aids. Voices and the television may be clearer. You may hear the internal workings of the hearing aid and your own voice may also sound quite loud and hollow. This is normal.

Between weeks 5 and 8 you should start getting used to your hearing aids.

Here are a few tips to help you improve your chances of hearing better.

• Ask people to get your attention before speaking.
• Ask people to slow down and to speak as clearly as possible.
• Ask specific questions about things you did not hear properly.
• Ask people to repeat the words you missed or to rephrase what they said, if necessary.
• When attending meetings, religious gatherings, or social events, arrive as early as possible so that you can sit in the front of the room, closest to the speaker.
• When talking in groups, try to ensure that everyone’s face is visible to you, in order to assist with the understanding of speech.
• Try to stand about 3-5 feet away from the person you are talking to.
• Ask the person you are talking to to stand in good lighting.
• Don’t try to speak to someone who is not in the same room as you.
• When having a conversation, try to minimize or remove any background noise such as the television or radio.
• Remember to stay calm and not to panic.

Adjusting the volume on the Go Lite OTC hearing aid.

Remove the devices from your ears to adjust the volume.

1. Use the small volume adjustment tool that’s included.
2. The arrow will indicate the volume level
3. Slowly and gently turn the wheel in the desired direction.
4. Turn the wheel clockwise to increase the volume.
5. Turn the wheel anti-clockwise to decrease the volume.

Adjusting the volume on the Go Prime OTC hearing aid.

The volume/program button has 2 functions on your hearing aids:

1. It can adjust the volume of your hearing aids;
2. It can give you access to different listening programs/settings.

When its used as a volume control, you will have access to 8 different volume adjustments per program.

Note: Each hearing aid needs to be adjusted individually.

Each program has 8 different volume settings.

1. Quickly press the volume/program control to change the volume level.
2. You will hear 1 beep every time you increase the volume.
3. You should hear the device slowly getting louder every time you press the control.
4. When you reach the maximum volume you will hear 2 beeps.
5. When you reach the maximum volume and press the volume/program control once more, it will revert back to the minimum volume setting.

Important:
Do not hold in the button for longer than 3 seconds when changing the volume.
The volume will change in sequence from minimum to maximum and then back down to minimum in steps. Every time you switch the device on, it will revert back to the previous program and volume setting you used.

Changing the programs on the Go Prime OTC hearing aid.

The volume/program button has 2 functions on your hearing aids:

1. It can adjust the volume of your hearing aids;
2. It can give you access to different listening programs/settings.

When used as a program control, you will have access to 3 different programs/settings.

Note:

Each device needs to be adjusted individually.

The 3 listening programs/settings are:

Normal Setting:

• Suitable when you struggle with all sounds.
• You will hear 1 beep when you go onto this program.

High-frequency setting:

• Suitable when you struggle with high pitched sounds or when it is very noisy.
• You will hear 2 beeps when you go onto this program.

Low-frequency setting:

• Suitable when you struggle with low-pitched sounds or when listening to music.
• You will hear 3 beeps when you go onto this program.

Important:

To change between the programs, hold the volume/ program control for 3 seconds.

You will hear beeps indicating which program you are on. The programs will change in sequence 1,2,3,1.

Every time you switch the device on, it will revert back to the previous program and volume setting you used.

• It is important to wear your devices regularly, as well as clean them on a regular basis.
• Do not use hairspray, spray paint, or other sticky sprays when using the devices.
• Keep the hearing aid away from direct sunlight or moisture and water.
• Store the hearing aids in the charging case while not in use.
• Avoid any physical shock (e.g. dropping) to the hearing aids.
• For optimal performance, use a dehumidifier or drying capsules on a daily basis to remove moisture from the devices.
• Store your hearing aids where you can easily find them, but safely out of reach of pets and children.

The charging case has blue and green lights. Which color is illuminated, and whether the light is flashing or steady, means the following:

Flashing green lights: The charging case is charging.

Steady green lights: The charging box is fully charged and charging the devices.

Flashing blue light: The charging case battery is low.

Steady blue light: The devices are charging.

Green lights off: The devices are fully charged.

1. This could be because the batteries are too low.
   Charge the devices as the first call to action and see if the problem persists.


2. It could be caused by a blocked sound outlet or microphone opening.
   Clean the devices and see if the problem persists.


3. It could be because the volume is set too low on the devices.
   Turn up the volume on the devices and see if the problem persists.

1. Whistling can happen if the device is not fitting correctly.
   Remove the device and try a larger dome size.
   Make sure that you are inserting the correct device into your ear and that you aligned the device correctly prior to inserting it into the ear.


2. The volume on the hearing aid might be too high, so turn down the volume of the device and see if the problem persists.


3. It might also be that there is a buildup of too much wax in the ear.
   If you have done all the above and the problem persists, have your ears checked by a hearing healthcare practitioner.

1. The hearing aid could be blocked with moisture.
   Clean the device, and leave it to dry for more than 24hrs.


2. It could also be due to a partially blocked sound outlet or microphone opening. Clean the devices and see if this problem persists.


3. Finally, it could be a defective hearing aid.
   Contact (302) 754 3190 for assistance.