If you’re a first-time wearer, it can take some time to get used to the hearing aids. How quickly you adjust often depends on how frequently you wear them.

We recommend that you start wearing your hearing aids 1 to 2 hours per day in a relatively quiet environment. After a few days, you can start to expose yourself to more sounds and noises and increase the wearing time week by week.

In the beginning (first 4 weeks) you might notice an increase in the noise levels around you. Background noise and unfamiliar sounds may seem too loud. This will improve over time the more you wear the hearing aids. Voices and the television may be clearer. You may hear the internal workings of the hearing aid and your own voice may also sound quite loud and hollow. This is normal.

Between weeks 5 and 8 you should start getting used to your hearing aids.

Here are a few tips to help you improve your chances of hearing better.

• Ask people to get your attention before speaking.
• Ask people to slow down and to speak as clearly as possible.
• Ask specific questions about things you did not hear properly.
• Ask people to repeat the words you missed or to rephrase what they said, if necessary.
• When attending meetings, religious gatherings, or social events, arrive as early as possible so that you can sit in the front of the room, closest to the speaker.
• When talking in groups, try to ensure that everyone’s face is visible to you, in order to assist with the understanding of speech.
• Try to stand about 3-5 feet away from the person you are talking to.
• Ask the person you are talking to to stand in good lighting.
• Don’t try to speak to someone who is not in the same room as you.
• When having a conversation, try to minimize or remove any background noise such as the television or radio.
• Remember to stay calm and not to panic.

Adjusting the volume on the Go Lite OTC hearing aid.Remove the devices from your ears to adjust the volume.

1. Use the small volume adjustment tool that’s included.
2. The arrow will indicate the volume level.
3. Slowly and gently turn the wheel in the desired direction.
4. Turn the wheel clockwise to increase the volume.
5. Turn the wheel anti-clockwise to decrease the volume.

Adjusting the volume on the Go Prime OTC hearing aid.The volume/program button has 2 functions on your hearing aids:

1. It can adjust the volume of your hearing aids;
2. It can give you access to different listening programs/settings.

When it's used as a volume control, you will have access to 8 different volume adjustments per program.

Note: Each hearing aid needs to be adjusted individually.

Each program has 8 different volume settings.

1. Quickly press the volume/program control to change the volume level.
2. You will hear 1 beep every time you increase the volume.
3. You should hear the device slowly getting louder every time you press the control.
4. When you reach the maximum volume you will hear 2 beeps.
5. When you reach the maximum volume and press the volume/program control once more, it will revert back to the minimum volume setting.

Important: Do not hold in the button for longer than 3 seconds when changing the volume.The volume will change in sequence from minimum to maximum and then back down to minimum in steps. Every time you switch the device on, it will revert back to the previous program and volume setting you used.

Adjusting the volume on the Go Ultra OTC hearing aid.

The hearing aids have 11 volume settings.

To increase the volume, press Switch A for about 1 second.

To decrease the volume, press Switch B for about 1 second. You will hear a single beep every time the volume has been changed. When you hear 3 consecutive beeps, you have either reached the maximum or minimum volume level of your hearing aids. Please note: Each hearing aid has to be adjusted individually. Please note: Every time you switch the device on, it will revert back to the last volume setting you used.

Changing the programs on the Go Prime OTC hearing aid.

The volume/program button has 2 functions on your hearing aids:

1. It can adjust the volume of your hearing aids;
2. It can give you access to different listening programs/settings.

When used as a program control, you will have access to 3 different programs/settings.

Note:
Each device needs to be adjusted individually.

The 3 listening programs/settings are:

Normal Setting:

• Suitable when you struggle with all sounds.
• You will hear 1 beep when you go onto this program.

High-frequency setting:

• Suitable when you struggle with high pitched sounds or when it is very noisy.
• You will hear 2 beeps when you go onto this program.

Low-frequency setting:

• Suitable when you struggle with low-pitched sounds or when listening to music.
• You will hear 3 beeps when you go onto this program.

Important:

To change between the programs, hold the volume/program control for 3 seconds.

You will hear beeps indicating which program you are on. The programs will change in sequence 1,2,3,1.

Every time you switch the device on, it will revert back to the previous program and volume setting you used.

Changing the programs on the Go Prime OTC hearing aid.

To change between programs, press and hold Switch B for about 3 seconds.

You will hear corresponding beeps indicating which program you are on. The programs will change in sequence 1,2,3, 4, and revert back to 1.

Please note: Each hearing aid has to be adjusted individually.

Please note: Every time you switch the device on, it will revert back to the last program setting you used.

Wearing a hearing aid can increase the amount of earwax your ear produces.

• It is important to clean your hearing aids regularly.
• Use a wet wipe, soft cloth, or tissue to wipe the surface of the device.
• Use the brush to clean away any traces of wax from around the sound outlet and wax guard.
• If the microphone opening is clogged by dust or dirt, carefully brush away visible signs of debris from the openings.

Cleaning your Go Ultra OTC Hearing Aids

If well cared for, your Go Ultra hearing aids will last for many years. Your hearing aid should be cleaned daily in order to ensure optimal functioning and to prolong the lifespan of your hearing aid.

Note: If you have two Go Ultra hearing aids, clean one hearing aid at a time. This will ensure that your left and right hearing aids do not accidentally get switched around.

DOMESThe dome of your hearing aid needs to be kept free of earwax at all times. Earwax will prevent the amplified sound from entering your ear. Therefore, it is important to clean your dome daily. Do not use sharp objects to dislodge debris from the dome.

Use a soft tissue or the cleaning brush provided to clean the dome of your hearing aid.

Note: Even if your domes are well cared for, they will need to be replaced every 2-3 months due to general wear and tear. Slim tubes, wax, dirt or condensation can block your slim tube and prevent sound from going through. Therefore, your slim tube must be cleaned weekly. If a blockage is noted, follow the steps below to remove the blockage.

1. Remove the slim tube from your hearing aid.
2. Use a damp cloth to clean the outside of your slim tube.
3. Thread the cleaning wire provided all the way through your slim tube to remove any earwax or foreign particles. The cleaning wire should be inserted at the point where your slim tube attaches to your hearing aid and must be pushed all the way through the slim tube and out through the dome.
4. Do not submerge or rinse your slim tube in water, as there is a risk that water may become lodged in the slim tube. If water does get into your slim tube, blow through the tube and make sure that it has dried properly before you reattach it onto your hearing aid.
5. Reattach your slim tube to your hearing aid. Make sure that the angle is correct after you have connected your slim tube to your hearing aid.

Note: Take caution not to bend the slim tube back and forth or sideways causing kinks in the tube. A kink will obstruct the sound flow to your ear.

Note: After 4 to 6 months of regular use, your slim tube will start to harden and might turn yellow. This will affect the sound quality of your hearing aid. When this occurs, it is time to replace your slim tube.

HEARING AID BODY Use a soft dry cloth or tissue to gently wipe down the body of your hearing aid. This is an electronic device. Don’t use any liquids (water, solvents or cleaning agents) on the body of your hearing aid. Should you do so, your hearing aids will break.

Note: Make sure to handle your hearing aid over a soft surface during the cleaning process in order to prevent damage to the hearing aid, should you drop it.

• It is important to wear your devices regularly, as well as clean them on a regular basis.
• Do not use hairspray, spray paint, or other sticky sprays when using the devices.
• Keep the hearing aid away from direct sunlight or moisture and water.
• Store the hearing aids in the charging case while not in use.
• Avoid any physical shock (e.g. dropping) to the hearing aids.
• For optimal performance, use a dehumidifier or drying capsules on a daily basis to remove moisture from the devices.
• Store your hearing aids where you can easily find them, but safely out of reach of pets and children.

The hearing aid comes in different colors and is marked with an R and an L. Right ear: Red color and marked with R. Left ear: Blue color and marked with L. Align the hearing aid, as per the instructions below, before inserting them. Go Lite OTC hearing aid: Right ear: Volume control wheel at the bottom. Left ear: Volume control wheel at the top. Go Prime OTC hearing aid: Right ear: Volume/program control at the bottom. Left ear: Volume/program control at the top.

Tips for inserting and removing the device:

• To insert the hearing aid, hold it with the pull wire between your thumb and forefinger.
• Gently pull downwards on your earlobe with your free hand to make it easier to insert.
• Gently pull on the pull wire to remove the device.
• Turn the volume down the first time you try the hearing aid.
• It is normal for the device to give temporary feedback or whistle when you insert it or take it out.

Note:

Due to individual ear differences, the hearing aid might not fit as deeply into the ear canal as desired. If the hearing aids feel comfortable and secure with no apparent feedback/whistling then they should still offer the desired benefit.

Go Ultra OTC Hearing Aids

INSERTION

It is simple to position your hearing aid on your ear, but it can take some practice.

1. Begin by placing the hearing aid body behind your ear.
2. Hold the slim tube between your thumb and forefinger, at the bend closest to the dome. The dome should face towards the entrance of the ear canal (this is the cavity that runs all the way to your eardrum).
3. Gently press the dome into your ear canal until the slim tube sits comfortably against the side of your head.
4. If you are struggling to insert the dome into your ear, use your opposite hand to gently pull your earlobe downwards. This will straighten the ear canal slightly, allowing the dome to be inserted more easily.
5. Place the retention wire in the bowl of your ear to ensure that your hearing aid remains securely in place.
6. The top bend of the slim tube should fit comfortably around the top of your ear and should sit flat against the skin.
7. You can use a mirror to ensure that your hearing aid is positioned correctly onto your ear.

Note: If the retention wire on your slim tube is too long, you may cut the length slightly. Be careful not to shorten the length too much, as this could affect how well the hearing aid remains in your ear.

Note: You might need a different sized dome and/or slim tube for each ear. If the OTC hearing aids feel comfortable and secure with no apparent feedback/whistling then they should still offer the desired benefit.

Tip: The dome should be completely, or almost completely, in the ear canal. The ear tip cannot touch the eardrum. Proper insertion of the dome is key to getting enough loudness and to avoiding whistling. If you wear eyeglasses, first position your hearing aid on your ear before you put your glasses on.

REMOVAL

1. Begin by removing the retention wire from the bowl of your ear.
2. Hold the slim tube at the bend closest to the dome, between your thumb and forefinger and gently pull the slim tube and dome out of your ear canal.
3. Remove the hearing aid body from behind your ear.

Note: Make sure not to pull the slim tube and dome out of the ear canal by pulling on the body of the hearing aid as this may cause your slim tube to break over time.

Replace the wax guards one hearing aid at a time. Remove the dome from the hearing aid. Use the wax guard installation tool. The tool has one, sharp, black and white end where the wax guard is mounted. Hold onto the device and gently push the flat black end into the hole of the old white wax guard on the device. Gently pull the tool away from the device. At this point the used wax guard should have come off. Turn the tool around and push the new wax guard into the hole where the used wax guard was. Pull the tool away from your device. Discard the tool and the used wax guard.

Go Ultra OTC Hearing Aids

There is a red or blue marking on the slim tube, which helps to distinguish between the left and right hearing aid. Blue marking is for left hearing aid. Red marking is for right hearing aid.

Go Ultra OTC Hearing Aids

The control Switch A and Switch B on the back of the hearing aids have multiple functions to control four different features:

• Changing volume
• Changing listening programs
• Switching your devices on/off
• Handling phone calls via streaming.

Please note: hearing aids need to be adjusted individually except while streaming.

Go Ultra OTC Hearing Aids

Generally, after 4 to 6 months of regular use, your slim tube will start to harden and might turn yellow. This will affect the sound quality of your hearing aid. It is recommended to change the slim tubes every 4–6 months, sooner if necessary. During your regular cleaning routine, inspect the tube for any signs of damage and if any cracks, kinks or stubborn blockages are found, replace the slim tube straightaway.

Go Ultra OTC Hearing Aids

Turn your hearing aids ON by pressing the Switch A for 3 seconds. You will hear a voice prompt “POWER ON”. Additionally, you will also hear a beep indicating the current listening program.

Turn your hearing aids OFF by pressing the same Switch A for 3 seconds. You will hear a voice prompt “POWER OFF”.

Go Ultra OTC Hearing Aids

Each Go Ultra hearing aid comes with two different types of domes, namely; open domes and closed domes. Both open and closed domes come in three different sizes: small, medium, and large.

Try the different sizes of the two types of domes to find the most comfortable fit for your ear canal without any feedback (whistling) present. The dome should fit snugly in the ear canal opening, so that the ear canal is properly sealed. In other words, the dome shouldn’t feel like it is falling out of the ear or that it has to be squeezed or forced into the ear.

If it feels like the dome is falling out of your ear, it means that the dome is most likely too small for your ear. Try changing your dome to one that is a size larger.

If it feels like you have to squeeze or force the dome into your ear, it means that the dome is most likely too large for your ear. Try changing your dome to one that is a size smaller.

Caution: Be careful not to force or push the hearing aid too deep into the ear. This can cause pain or discomfort and harm the eardrum (tympanic membrane).

Go Ultra OTC Hearing Aids

Each Go hearing aid comes with a standard size 2 slim tube attached to it. Should you need to replace this slim tube, follow the steps below.

1. Remove the slim tube by holding the wider/thicker part of the hearing aid body with one hand. With the opposite hand, firmly grip the base of the slim tube where it connects to the hearing aid. Turn the slim tube 90 degrees anticlockwise and pull the tube off the hearing aid.

2. Attach the new slim tube by aligning the base of the slim tube with the hearing aid and gently, but firmly push it onto the hearing aid until it clicks into place. Once attached correctly, the base of the slim tube should align with the body of the hearing aid.

Note: Make sure to grip the base of the slim tube and not the tube itself.

Note: Be careful not to bend the slim tube sideways. This will cause a kink or narrowing of the tube resulting in the obstruction of sound flow through the tube.

Go Ultra OTC Hearing Aids

Removing dome from slim tube:

1. Hold onto the end of the slim tube that is closest to the dome.
2. Use your other hand to grasp the dome between your forefinger and your thumb and carefully pull off the dome from the end of the slim tube.

Attaching new dome to slim tube:

1. Take the new dome and push the membranes of the dome outwards as illustrated.
2. Ensure that the dome is placed correctly onto the slim tube as illustrated below. The dome should be firmly attached.

You should be able to tug it slightly without removing it.

Go Ultra OTC Hearing Aids

In order to select the correct slim tube length, it is important to first measure the size of your ear by using the ear measuring tool provided.

This measuring tool will allow you to determine which slim tube would be the most comfortable fit for your ear. Slim tubes are available in three different lengths, sizes 1, 2 and 3, with size 1 being the shortest in length and size 3 being the longest. The ear measuring tool will indicate which slim tube length will be the best fit for your ear. Follow the steps below in order to complete this process.

1. The ear measuring tool has two colors, red and blue. Begin by placing the measuring tool over your ear as illustrated. The red side must be showing when it is over your right ear and the blue side must be showing when it is over your left ear.

2. Take a photo of your ear so that you can clearly see the measuring tool on your ear. You may need to ask a family member or friend to assist you with this step, if you experience any difficulties.

3. On your ear measuring tool, locate the closest number that is most parallel to the top of the opening of your ear canal. This number will be needed in order to select the correct slim tube length.

4. At the bottom of each slim tube, you will find a number in either blue or red. Just as with the ear measuring tool, a slim tube with a red number on it, will indicate that the slim tube is intended for the right ear and a slim tube with a blue number on it, will indicate that the slim tube is intended for the left ear. Once you have determined the correct slim tube length for your ear, find the slim tube with the correct number and color that is needed for your hearing aid. Select the correct slim tube recommended by the ear measuring tool. If you have two hearing aids, repeat this process for your opposite ear.

Go Ultra OTC Hearing Aids

It is useful to know when to use a closed or open dome.

OPEN DOMES have holes in them to prevent the ears from feeling blocked. This type of dome can help in cases where your own voice seems too loud or the hearing aid seems too noisy.

CLOSED DOMES do not have holes in them and are used when the hearing aid seems too quiet. Closed domes can also help to prevent your hearing aid from whistling at higher volume levels.

Depending on your degree of loss an open dome or a dome that is too small, whether open or closed, can contribute to your hearing aid whistling (called feedback). When this occurs, try using a closed dome or a slightly bigger dome.

Try the different types and sizes of domes to find the most comfortable fit for your ear canal without causing any whistling. The dome should fit snugly in the ear canal opening, so that the ear canal is properly sealed. In other words, the dome shouldn’t feel like it is falling out of the ear or that it has to be squeezed or forced into the ear.

If it feels like the dome is falling out of your ear, it means that the dome is most likely too small for your ear. Try changing your dome to one that is a size larger.

If it feels like you have to squeeze or force the dome into your ear, it means that the dome is most likely too large for your ear. Try changing your dome to one that is a size smaller.

Note: Ears are not identical and you might need a different dome for each ear.

Note: Be careful not to force or push the dome and slim tube too deep into the ear canal. This can cause pain or discomfort and potentially harm the eardrum (tympanic membrane).

Go Ultra OTC Hearing Aids

The slim tubes come in three different sizes namely 1, 2 & 3. Size 1 is the shortest tube and size 3 is the longest tube. Once correctly inserted, if the hearing aid feels loose over the top of the ear or has a tendency to fall off, try using a shorter length tube. If you experience discomfort over the top of the ear where the slim tube rests, try using a longer slim tube to ease the pressure off the top of your ear.

Go Lite & Go Prime Hearing Aids

It takes between 2-3 hrs to charge the devices fully. Green lights off: The devices are fully charged.

Go Ultra OTC Hearing Aids

Lights to the far sides of the case indicate charging status of the hearing aids (and not the case).

Blue - hearing aids busy charging. Green - hearing aids fully charged.

To fully charge the hearing aids takes up to 3 hours.

When the USB is connected and the hearing aids are fully charged, the lights remain green but will go off after 5 minutes when the USB is unplugged.

Go Lite & Go Prime Hearing Aids

It takes between 2-3 hours to charge the charging case fully. The charging case and the device can be charged simultaneously. Flashing green lights: The charging case is charging. Steady green lights: The charging box is fully charged and charging the devices. Flashing blue light: The charging case battery is low. Steady blue light: The devices are charging.

Go Ultra OTC Hearing Aids

NOTE: The charging case and hearing aids can be charged simultaneously.

The charging case has blue and green lights. Which color is illuminated, and whether the light is flashing or steady, means the following:

Flashing green lights: The charging case is charging. Steady green lights: The charging box is fully charged and charging the devices. Flashing blue light: The charging case battery is low. Steady blue light: The devices are charging. Green lights off: The devices are fully charged.

Go Ultra OTC Hearing Aids

When USB connected and the hearing aids and/or charging case are fully charged, the lights remain green but will go off after 5 minutes when the USB is unplugged.

Note: All three lights will flash green 3 times when the charging case is switched on. All three lights will flash blue 3 times when the charging case is switched off.

To fully charge the hearing aids and/or charging case takes up to 3 hours. The charging case will charge your hearing aids 3 times even when not connected to a power source.

Go Ultra OTC Hearing Aids

A fully charged charging case can charge your hearing aids up to 3 times without the charging case connected to a power supply.

Go Ultra OTC Hearing Aids

The hearing aids will play a voice prompt stating “please charge” when approximately 30 minutes or 10%-15% battery life remains. The voice prompt will repeat every 3 minutes until the hearing aids run out completely.

Go Ultra OTC Hearing Aids

The light in the center of the charging case will flash blue when 25% or less life remains in the battery of the case.

Go Ultra OTC Hearing Aids

If you're planning on not wearing your hearing aids for an extended period of time, store your hearing aids in the charging case but ensure to switch the charging case off by pressing the power switch. During extended storage, it is recommended to fully charge your hearing aids and charging case at least every 6 months to prevent battery over-discharging. This will prolong the longevity of the battery.

After storing the hearing aids for an extended period, switch the charging case on by pressing the power switch. If the battery is completely depleted, charging time may take 5-6 hours.

All three lights on the charging case will flash green 3 times when the case is switched on. All the lights will flash blue 3 times when switched off by the power button.

Go Ultra OTC Hearing Aids

Damaged Lithium-ion batteries have the potential to leak when mistreated. If the battery leaks, do not allow the liquid to come in contact with the eyes or skin. If contact is made, seek medical advice.

Go Ultra OTC Hearing Aids

Remove moisture with a soft, lint-free cloth. Unplug the case, and open the lid. Place the case and the hearing aids separately in a dry place to dry overnight. TIP: If you live in a humid climate or sweat often, it may help to periodically dry the hearing aids more thoroughly. To do so, after removing residual moisture and charging the hearing aids, remove them from the case and store in a container with drying capsules overnight. Longer if necessary.

Please note: Electric dehumidifiers/hearing aid dryers are not safe to use with rechargeable hearing aids.

Go Ultra OTC Hearing Aids

Remove excess moisture with a soft, dry lint-free cloth. Unplug the case and open the lid. Place the case separately from the hearing aids in a dry place. Let it dry overnight. You can also place the charging case, with lid open, in a small airtight container with drying crystals and leave it overnight. Electric dehumidifiers are not safe to use with the rechargeable case or rechargeable hearing aids.

Go Ultra OTC Hearing Aids

Yes, they can be taken onto airplanes as carry on luggage.

Go Ultra OTC Hearing Aids

Rechargeable hearing aids are not compatible with all electronic hearing aid dryers/dehumidifiers available on the market. Please check product specifications before purchasing or using such an electric device.

Go Ultra OTC Hearing Aids

• Before placing the hearing aids in the case, remove any residual sweat, moisture or debris from the charging contacts by using a dry, lint-free cloth.
• After daily use, always return your hearing aids to the charging station.
• Store your hearing aids and/or charging case where you can easily find them, but safely out of reach of pets and children.
• If you are not going to use your hearing aids for an extended period of time, but you cannot put them in the charging base, simply switch the hearing aids off and store them in a safe place (and out of reach of children and pets) where they will not get damaged.
• Do not use hairspray, spray paint, or other sticky sprays when wearing the devices.
• Do not attempt to modify the hearing aids and/or charging case yourself.
• Do not use any power supply other than provided by this manufacturer.
• Store away from water, direct sunlight, high temperatures or environments with fluctuating temperatures (e.g., a vehicle).
• Avoid any physical shock (e.g. dropping the hearing aids).
• Do not cover the charging case with a cloth or any other object while charging.

Go Ultra OTC Hearing Aids

If you are not planning on using your hearing aids for an extended period of time, make sure to fully charge them and store them at a temperature between 32°F – 86°F (0°C – 30°C) for best battery performance.

It is recommended to fully charge your hearing aids and charging case at least every 6 months even if they are not being used. This prevents the devices from going into a “deep discharging” state which is detrimental for battery health in the long run.

Remember to store your devices in a safe, memorable place out of reach of children and pets.

Go Ultra OTC Hearing Aids

Yes, magnetic material is contained within the hearing aids and charging case. Consult your physician on whether this might affect any implantable medical device you may have.

Go Ultra OTC Hearing Aids

Yes, when using the streaming functionality, your hearing aid batteries are likely to drain more quickly. Drainage depends on the frequency and duration of streaming activities.

Your devices can be used for up to 20 hrs on a full charge when not connected to Bluetooth. When Bluetooth is connected but not streaming, your hearing aids will last up to 8 hours and approximately 2.5–3 hours when streaming phone calls, music or media.

The recommendation is to charge your hearing aids at the end of each day, overnight or when not in use, even if they have not been fully drained. Constant charging will not degrade the battery. In fact, the opposite is true.

Go Ultra OTC Hearing Aids

Step 1: Ensure your hearing aids are fully charged and switched on before pairing with your phone/tablet.

Step 2: Select the Bluetooth setting on your phone to “Pair New Device”.

Step 3: Select the “Go Ultra” to pair/connect to the Bluetooth of your phone.

Accept any prompts given by your phone regarding the Bluetooth connection.

Once connected, you will hear a voice prompt “CONNECTED”. Once disconnected, you will hear a voice prompt “DISCONNECTED”. Once pairing is complete, the hearing aids will reconnect to your phone automatically as long as Bluetooth is enabled on your phone.

Go Ultra OTC Hearing Aids

• To answer incoming calls quickly press and release the Switch B on the back of your hearing aid.
• To reject incoming calls, press and hold the Switch B.
• To end a call, press and hold the Switch B during the phone call.

Tips for streaming phone calls: • To make or receive a call, use your phone as you normally would from the screen on your phone. • For optimal reception ensure your phone is in close proximity to your hearing aids, no further than 3 feet.• Adjusting the volume using the controls on your hearing aids or phone will simultaneously change the volume of both devices together as well as your phone.

Please note: Your hearing aids will continue to amplify your environment as normal while streaming within any listening programs.

Go Ultra OTC Hearing Aids

• Play, pause or stop the music/media via your mobile or tablet as you normally would.
• Adjusting the volume using the controls on your hearing aids or phone/tablet will simultaneously change the volume of both devices together as well as your phone/tablet.
• Switching your hearing aids off whilst streaming will pause the music/media you are listening to.

Please note: Your hearing aids will continue to amplify your environment as normal while streaming within any listening programs.

Go Ultra OTC Hearing Aids

No, do not connect the hearing aid/s and headsets to the mobile phone via Bluetooth simultaneously – noise, distortion or any other unexpected problems may occur to your hearing aid.

Go Ultra OTC Hearing Aids

The Go Ultra hearing aids are compatible with phones that support Android 7 and above as well as iOS 13 and above. The Bluetooth version of the phone should be 4.0 and above.

1. This could be because the batteries are too low. Charge the devices as the first call to action and see if the problem persists.
2. It could be caused by a blocked sound outlet or microphone opening. Clean the devices and see if the problem persists.
3. It could be because the volume is set too low on the devices. Turn up the volume on the devices and see if the problem persists.

1. Whistling can happen if the device is not fitting correctly. Remove the device and try a larger dome size. Make sure that you are inserting the correct device into your ear and that you aligned the device correctly prior to inserting it into the ear.
2. The volume on the hearing aid might be too high, so turn down the volume of the device and see if the problem persists.
3. It might also be that there is a buildup of too much wax in the ear. If you have done all the above and the problem persists, have your ears checked by a hearing healthcare practitioner.

1. The hearing aid could be blocked with moisture. Clean the device, and leave it to dry for more than 24hrs.
2. It could also be due to a partially blocked sound outlet or microphone opening. Clean the devices and see if this problem persists.
3. Finally, it could be a defective hearing aid. Contact (302) 754-3190 for assistance.