Please note that returns for devices purchased ONLINE or IN-STORE through our partnership with any retailer or partner must be returned in accordance with such retailer or partner's specific online or in-store returns policy.
Returns for devices purchased ONLINE directly from www.gohearing.com through this website only must be returned to the following address:
For Go Hearing Aids: 1712 Sycamore Road, DeKalb, Illinois, 60115.
This Return and Refund Policy is applicable to all purchases made through this website, and excludes in-store purchases and/or through a retailer or partner.
We recommend that you use your Go Hearing devices for a trial period of three weeks for you to properly adjust to the new OTC hearing aids. This trial period is not compulsory and if you are not satisfied with your purchase you can return your Go Hearing devices, charging case and all accessories at any time within 45 days from the date of receipt for a full refund on the purchase price of the OTC hearing aids (minus any shipping costs,discounts or coupons, redeemed on purchase). If you purchased the device and opted to add express shipping, this express shipping charge will not be included in the refunded amount. The 45-day trial period varies depending on where you buy your hearing aids and, if applicable, is subject to retailer-specific conditions.
THE 45-DAY TRIAL PERIOD IS ONLY APPLICABLE ONCE PER DEVICE MODEL. YOU WILL ONLY BE REFUNDED ONCE FOR EACH TYPE OF HEARING AID YOU WISH TO RETURN, NO RETURNS WILL BE MADE FOR CREDIT.
YOU WILL NOT BE PERMITTED TO TRIAL AND RETURN THE SAME DEVICE MODEL MULTIPLE TIMES WITH THE GOAL OF CONTINUED USE OF THE DEVICES WITHOUT PAYMENT OR ANY OTHER FRAUDULENT USE THROUGH PURCHASE.
Please note that all shipping costs or any other costs incurred for the return of your Go Hearing devices, charging case and accessories will be for your own account, and any loss or damage to the aforementioned incurred during the returns process will be for your own account and responsibility. We do not accept any liability for any loss or damage of your Go Hearing devices, charging case or accessories that may result from the return shipping process. We highly recommend that you purchase additional shipping insurance when returning the aforementioned.
To qualify for the above refund, you will need to log a call with our contact center at any time before, but no later than 5pm (ET) on the 45th day after receipt. Once you have successfully logged your return, we may issue you a USPS returns number, which will be sent to you by email.
The USPS return number MUST be included on the return package. To be eligible for a refund, you will be required to send the OTC hearing aid(s) and all accessories back to us and provide the tracking number of the package within 7 (seven) days of logging your call with us. Once we have received the devices, charging case and accessories and have confirmed that they are eligible for return, we will process your full refund.
For your Go Hearing devices, charging case and accessories to be eligible for return:
It must be returned in working order with everything that was included in the original packaging, together with all accessories, instructions and documentation (if any).
Your Go Hearing devices and charging case must not be damaged, scratched, or soiled. Please treat products and packaging with reasonable care while in your possession. Nothing herein detracts from any right we may have to hold you liable for any damage you cause to a product (including its packaging) while in your possession.
The USPS return number issued to you must be accurately and clearly reflected on the package that is returned.
The package needs to be returned to the correct address as provided by us.
We are not able to accept the return of any products which do not comply with these conditions. Products returned without a valid USPS return number will be deemed not to have been validly returned and may be sent back to you at your own expense.
If the product is returned within 45 days of the date of receipt and you have complied with the above conditions you will be entitled to a full refund of the original purchase price. Any refunds shall be affected in the same manner in which your payment was made (i.e. by processing the refund against your credit card).
You may not under any circumstances resell any products purchased from us, whether through the website or any other means.
In the event that we receive incorrect, non-Go Hearing items from you, we will contact you to arrange for the return thereof. Please note that return shipping will be for your own account. If we are unable to obtain confirmation from you for the return of the incorrect items within 7 (seven) days of our receipt thereof, you hereby expressly agree that we are authorized to dispose of such incorrect items on your behalf.