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Have you activated your 12-month warranty?
Register your 12-month warranty* here within 45 days of your purchase.
*T&Cs apply.Connect with a Go Ultra® product expert
The customer support team at Go Hearing is available to assist you as you become familiar with your new Go Ultra OTC hearing aids. You're not alone in this journey—they're ready to guide you every step of the way.
How to connect
Call: Reach them at +1-888-685-1918 for immediate assistance.
Email support: Send an email to support@gohearing.com with your questions.
They can offer
- Personalized troubleshooting: They can walk you through common issues and adjustments.
- Quick solutions: Many concerns can be resolved over the phone, saving you time and frustration.
- More options: Maybe you haven't found the right size slim tubes or domes yet. They can take you through that process to find the right fit for you.
Call: +1-888-685-1918
Email: support@gohearing.com
How-to Videos
Go Hearing has a library of "How-to" videos that offer short tutorials to learn everything from cleaning your hearing aids to mastering the controls.
How to charge your Go Ultra hearing aid.
21 sec
How to measure your ear.
34 sec
How to replace the domes on your Go Ultra hearing aids.
33 sec
How to switch the hearing aid on and off.
25 sec
How to insert your Go Ultra hearing aids into your ears.
38 sec
How to correctly remove & return hearing aids to the charging case.
22 sec
How to change the listening program setting on your Go Ultra hearing aids.
34 sec
How to clean your Go Ultra hearing aids.
1 min 5 sec
User Manual and Brochure
Download and read these manuals to get the best use out of your Go Ultra hearing aids.
Your hearing journey: What to expect
Week 1
Patience is key
It takes your brain and ears about 3-4 weeks to adjust to hearing aids.
Start with 1-2 hours of wear time once or twice daily at low volume in quiet places. Then gradually increase volume and wear time.
Itchy ear canals or your own voice sounding different are normal and will likely fade over time.
Weeks 2-3
Practice
Wear your hearing aids for 3-4 hours daily in varied listening situations, from quiet to noisy, indoors and outdoors.
Weeks 3-4
Own your journey
Start increasing your wear time from 4 - 8 hours per day.
Remember to take regular breaks while getting used to your hearing aids, especially if you’re feeling overwhelmed.
Week 5 & beyond
Keep up the good work
Continue wearing your hearing aids 8+ hours daily to reinforce your brain's learning.
Check your domes and slim tubes every few days to see if they need cleaning.
To increase battery life, charge your hearing aids every night and disconnect Bluetooth when you're not streaming.